Last updated: January 2024
Introduction
Glint Pristine ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our pet care services.
Information We Collect
We collect information that you provide directly to us when you:
- Fill out booking forms or contact forms on our website
- Create an account or register for our services
- Communicate with us via email or other channels
- Participate in surveys or promotional activities
Personal Information
The types of personal information we may collect include:
- Name and contact details (email address, postal address)
- Pet information (name, breed, age, health conditions)
- Service preferences and booking history
- Payment information when applicable
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Process and manage your bookings and appointments
- Provide the pet care services you request
- Communicate with you about appointments, services and promotions
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (payment processors, email services)
- Veterinary professionals when required for your pet's care
- Legal authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent where applicable
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: 147 Brunswick Street, Fitzroy VIC 3065, Australia